Shipping policy

Order Processing

Orders are typically processed within 3–4 business days.

Processing time refers to the time required to prepare your order before it is transferred to the shipping carrier. Weekends and holidays may affect processing times.

Shipping and delivery estimates begin after an order has been processed.

Shipping

Shipping rates and available shipping methods are displayed at checkout when applicable.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside SOFER's control.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact soferclothing@gmail.com immediately if you notice an error in your shipping information.

Once an order has been shipped, SOFER may be unable to change or redirect the delivery address.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

  1. Checking around the delivery location.
  2. Checking with members of your household or neighbors.
  3. Allowing additional time in case the carrier marked the package delivered early.
  4. Contacting the shipping carrier for additional information.

If you still cannot locate your package, contact soferclothing@gmail.com and we will help determine the appropriate next steps.

SOFER is not responsible for packages lost due to an incorrect shipping address provided by the customer.